Frequently asked questions

General information

What is Solutio's mission or core philosophy?

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At Solutio, our mission is to create grooming products that tackle common issues like ingrown hairs, dry skin, and hair growth challenges. We prioritize clean, natural ingredients and barber expertise to deliver effective solutions for both personal grooming and barbershop services.

Where is Solutio based?

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Solutio is based in Montreal, QC.

Do you have a physical store or only sell online?

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We sell our products online and at select barbershops, including Advanced Barbershop (1358 Sunnybrooke Blvd, Dollard-Des Ormeaux, Quebec H9B 2W5).

Products

What are the key benefits of your products?

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Our products are designed to promote healthy hair growth, hydrate and moisturize, reduce ingrown hairs, soothe irritation, detoxify the scalp, and provide a clean, effective grooming experience.

Are your products suitable for all skin and hair types?

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Yes, our formulations are designed to be effective for a variety of skin and hair types.

Are your products cruelty-free and vegan?

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Yes, we are committed to cruelty-free practices and use natural ingredients in our products.

What types of products does Solutio offer?

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Solutio offers a range of products, including Beard Wash, Charcoal Thermal Scrub, Hydration Balm, and Treatment Oil.

How do I use Solutio’s products effectively?

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Each product comes with specific usage instructions. For example, the Beard Wash helps unclog pores and hydrate, while the Charcoal Thermal Scrub detoxifies the scalp. Please refer to the individual product pages for detailed instructions.

Do your products contain any harmful chemicals?

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No, we strive to stick to core ingredients without adding unnecessary chemicals, ensuring our products are as gentle and effective as possible.

Can Solutio products help with specific skin conditions?

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Yes, our Hydration Balm is formulated to inhibit the growth of bacteria, which can help prevent and treat skin conditions like dermatitis, psoriasis, and eczema.

Are there any specific product recommendations for beginners?

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We recommend starting with our Beard Wash and Hydration Balm for a complete grooming routine, as they are easy to use and provide excellent results for beard care.

How do your products promote a healthy environment for hair growth?

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Our formulations are designed to hydrate, soothe, and detoxify the scalp, creating a balanced environment that encourages healthy hair growth.

What if the product I want is out of stock?

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If a product is out of stock, you can sign up for notifications to be informed when it becomes available again. Alternatively, check back regularly as our stock is frequently updated.

Shipping and returns

What are your shipping options and delivery times?

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We offer standard and express shipping options. Delivery times vary based on your location and the chosen shipping method. You can view estimated delivery times during the checkout process.

How can I track my order?

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Once your order is shipped, you will receive a tracking number via email. Use this number on our "Track Order" page to monitor the status and location of your shipment.

What is your return policy?

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We do not accept returns at the moment. However, if you are unsatisfied with your purchase, please contact us at solutiohair@gmail.com.